Outsourcing

OUTSOURCING

Benefits of outsourcing to Surabi MediLines:

Surabi MediLines has an experienced team of transcriptionists, familiar with various speech patterns, accents and dialects. We provide continuing in-house training to our MT's to keep them updated with developments in medicine and technology to assure high transcription accuracy. At Surabi MediLines, regular assessments, reviews, extensive skill testing and ongoing education of our transcriptionists is a continuous process. Our trancriptionists are committed to provide the highest quality of transcription possible. Surabi MediLines' medical transcription services are customer driven, enabiling us to forge true partnerships with clients to improve transcription quality, turnaround time and product value. We value our customers' satisfaction and constantly endeavor to exceed their expectations.


01

HIPAA

HIPAA Compliance

Surabi MediLines is devoted to being compliant with HIPAA regulations. As your partner in the chain of trust carrying health information, we have specific technical and physical security features in place for data system components, identification of authorized users, control of access, data integrity, and backup/recovery to ensure availability and reliability.

HIPAA an Overview

The Administrative Simplification provisions of the Health Insurance Portability and Accountability Act of 1996 (HIPAA Title II) required the Department of Health and Human Services (HHS) to establish national standards for electronic health care transactions and national identifiers for providers, health plans, and employers. It also addressed the security and privacy of health data. As the industry adopts these standards for the efficiency and effectiveness of the nation's health care system will improve the use of electronic data interchange.
For more information and to view more categories of HIPAA Administrative Simplification, plz download the "HIPAA acrobat file".


02

Quality & TAT

Our dedication in observing strict discipline with regard to the two most critical areas in MT - Quality and Turnaround time - is very strong and our focus is on improving ourselves constantly in these areas. At Surabi MediLines,
the impoetance of proper patient care documentation is clearly understood. We recognize the fact that a poorly transcribed medical documents can be damaging, both to the patient and well as the healthcare provider.
We have accurate monitoring and distribution software, which also has QC feedback as an important element. A transcriptionist has access to his or her file immediately after it has been edited, reflecting exactly where
mistakes, if any, accurred enabling the MT to learn from constant and regular feedback. Reports are generated constantly to indicate accuracy of files transcribed. We encourage interaction amongst our MT's, conduct review
session in transcription as well as in medical theory and English grammar in order to keep our MT's abreast with the latest development and changes happening in the medical world. At Surabi MediLines, each MT is
encouraged to reach 100% accuracy levels and all support and help is provided to them so that they can reach that goal.
At Surabi MediLines, transcribed documents go through a two-tiered process, with a third level available where a recheck is necessary by a senior QA.
Transcription - MT's with at least 1-2 years of actual work experience.
QA Level 1 - MT's with at least 2-3 years of actual work experience with various account and specialties.
QA Level 2 - Mt's with at least 3 years of actual work experince with various account and specialties.
Every effort is made to see that quality is maintained throughout the transcription and proofing process and this system has been justified so that every document that is uploaded to the client can be 99% accurate, conforming
to AAMT standards.